Flat Rate Repair

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Just because you can fix a device in-house doesn’t always mean you should. As one of our district CTO’s informed us, “Too much of a team’s time can be spent ‘spinning screwdrivers.’”

We’re happy to be a full-service partner or on stand-by in case your team needs the occasional helping hand.

All devices are repaired at our Georgia-based 50,000 s.f. facility. The day the contract is signed, we’ll bulk order parts for your devices. This allows us to bypass repair delays and ensure the fastest turnaround time possible.

99.9% FIRST-TIME REPAIR RATE

We perform a full diagnostic on every device to identify both reported and unreported issues. Device testing and quality check for full functionality eliminates the need for repeat returns.

ADVANCED REPAIR CAPABILITIES

Specialized microelectronics (BGA rework; X-ray inspected welds; Key-injection) allow for component-level repair. We are able to repair what most other providers would have to replace, saving you time and money.

INDUSTRY CERTIFICATIONS

CERTIFIED TECHNICIANS

Lexicon is ISO 9001:2015, and follows MSD JEDEC STD-033C. We are also ESD (Electrostatic Discharge) certified to further extend the life of your devices. * ESD Association studies show that failure to use ESD management decreases device life by 8-33%.E

QUALITY ASSURANCE

We test every device for full functionality before returning it to you, eliminating the need for repeated returns for repair.

WE STAND BY OUR WORK

All repairs come with a 60-day warranty.

TESTIMONIALS

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“Without Lexicon, we’d have to try and anticipate the volume of repairs and how many parts and spares to keep on hand. First of all, there’s no way we can know all of that. Second, we don’t have the room to keep parts on hand even if we could make a guess, and third, the repair time with Lexicon is super quick. Everything about the process from start to finish is thought through to make things as simple and easy as possible for us on this end.”

Tiffany Mixon, Technology Specialist, Heard County Schools

“We’re stretched thin with teacher computers, the network, and more. Having AlwaysLearning® frees up our time so we can actually do our jobs. We’re not bogged down with repairs. Lexicon as a company literally oozes customer service. I’ve never seen it’s match. The Lexicon team is always–always– available to us. We can call or email with any question and it’s always immediately addressed. The thing I like is that it’s a happy response. The whole culture is very much, “We’ll take care of it.” It truly is white-glove service.”

Mike Robbins, Director of Technology, Heard County Schools

“Lexicon is an essential partner in our district’s plan for device maintenance and repair. They have consistently provided a very high level of satisfaction and have helped to make our “hot swap” plan (to keep students and staff always with a working device) a reality. Lexicon has been a long-term partner for Henry, and they have delivered for us for many years. I am happy to provide an enthusiastic recommendation for Lexicon.”

Brian Blanton, CIO, Henry County Schools

Lexicon continues to be an outstanding partner for Clayton County Public Schools. The AlwaysLearning® solution truly lives up to its name and enables our teachers and students to focus on instruction and not on technical issues. Lexicon has become a critical extension to the Clayton County Public Schools Department of Technology and an invaluable resource for our district.

Wes Watkins, Director of Technical Operations, Clayton County Public Schools

“Lexicon is more than a trusted partner. We value the relationship because they go above and beyond for our schools. They allow our teachers and students to teach and learn seamlessly. We can rely on Lexicon to be there when needed and to add value to our support and service mission.”

Jim Farmer, CTO, Fayette County Public Schools